Privacy policy

Last updated: 22nd December 2025

RedoxBox® Ltd. ("us", "we", or "our") owns and operates the RedoxBox® website accessible at https://uk.redoxbox.com (the “Service”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our Service.

We do not sell, rent, or trade your personal information. We only use or share your information as described in this Privacy Policy or where required by law.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. Terms used but not defined here have the same meaning as in our Terms of Service.

INFORMATION WE COLLECT AND USE

When using our Service, we may collect personally identifiable information that can be used to identify or contact you (“Personal Data”), including but not limited to:

  • Name
  • Email address
  • Telephone number
  • Billing and delivery address

We use this information to:

  • Process and fulfil orders
  • Provide customer support
  • Communicate with you about your purchases or enquiries
  • Improve our website and services
  • Comply with legal and regulatory obligations

UK GDPR & DATA PROTECTION

For the purposes of the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, RedoxBox Ltd. is the Data Controller of your personal data.

Our lawful bases for processing personal data include:

  • Performance of a contract with you
  • Your consent, where applicable
  • Our legitimate business interests
  • Compliance with legal obligations

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including legal, accounting, and regulatory requirements.

Your Data Protection Rights (UK)

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request erasure of your personal data
  • Object to or restrict certain processing
  • Request data portability
  • Withdraw consent where processing is based on consent

To exercise your rights, please contact us at customer.care@redoxbox.com.

LOG DATA

We automatically collect certain information when you visit our website, including your IP address, browser type and version, pages visited, date and time of access, and other diagnostic data (“Log Data”).

This data is used for security, analytics, and service improvement purposes.

COOKIES & TRACKING TECHNOLOGIES

Cookies are small text files stored on your device (computer, phone, tablet) when you visit a website. We also use similar technologies such as pixels, tags, and local storage (together, “Cookies”) to operate our site, keep it secure, and understand how it is used.

Types of Cookies We Use

  • Strictly Necessary Cookies – Required for the website to function (for example: enabling page navigation, shopping cart, checkout, fraud prevention, security, and load balancing). These cannot be switched off in our systems.
  • Functional Cookies – Help remember preferences and choices (for example: region, language, and other site settings).
  • Performance / Analytics Cookies – Help us understand how visitors use our website (for example: which pages are visited, time on site, error messages) so we can improve performance and user experience.
  • Marketing / Advertising Cookies – May be used to measure the effectiveness of advertising and to show relevant ads on other websites. These may be set by us or by third-party partners.

How We Use Cookies

We use Cookies to:

  • Enable core site functionality (including checkout and payments)
  • Keep the Service secure and prevent fraud
  • Remember your preferences and improve usability
  • Measure and improve website performance
  • Deliver and measure marketing campaigns (where enabled)

Your Choices and Controls

You can control Cookies in the following ways:

  • Browser settings – Most browsers allow you to refuse or delete Cookies. If you disable Cookies, some parts of the Service (including cart and checkout) may not function properly.
  • Consent tools – Where we use non-essential Cookies (such as analytics or marketing Cookies), we will request your consent where required and you can change your choices at any time using the cookie controls available on the site (where provided).

Third-Party Cookies

Some Cookies may be set by third parties that provide services through our website (for example: payment processing, shipping integrations, analytics, and advertising platforms). These third parties may collect information about your online activities over time and across different websites. We encourage you to review their privacy information where relevant.

Do Not Track

Some browsers offer a “Do Not Track” (DNT) signal. There is no universally agreed standard for how to respond to DNT signals, so we do not currently uniformly respond to them.

SERVICE PROVIDERS

We may engage trusted third-party service providers (such as payment processors, logistics partners, customer support tools, or analytics services) to support our operations.

These providers may access personal data only to perform tasks on our behalf and are contractually required to protect your information and not use it for other purposes.

“We at RedoxBox are committed to protecting your privacy and personal information.”

DATA SECURITY

We implement appropriate technical and organisational measures to safeguard your personal data. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

THIRD-PARTY LINKS

Our Service may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of those websites. We encourage you to review their privacy policies separately.

CHILDREN’S PRIVACY

Our Service is not intended for individuals under the age of 18.

We do not knowingly collect personal data from children. If we become aware that personal data has been collected from a child under 18, we will delete it promptly.

LEGAL DISCLOSURE

We may disclose personal data where required to do so by law, court order, subpoena, or request from a regulatory authority.

ONLINE SCOPE

This Privacy Policy applies only to information collected through our website and does not apply to information collected offline or through other channels.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page and take effect immediately upon publication.

CONSENT

By using our website, you consent to this Privacy Policy and agree to its terms.

CONTACT US

If you have any questions about this Privacy Policy or our data practices, please contact us at customer.care@redoxbox.com.